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Refund Policy

If my refund gets validated, how and when will I get reimbursed? 
Refund process starts after we have finished Quality Check on your returned product(s). The quality check process may take 1 to 2 days from the date we receive the returned product. We will notify you of the result as soon as the quality check is finish.

As a refund, you can also claim a store credit Refund Voucher of the amount you had paid for your returned product or you could ask for a complete cash refund. In case of a store credit voucher, you can use the store credit voucher for a new buying on our website deducting that amount from the new total. In case of a cash refund, the refund based on the amount will either be refunded via an online bank transfer into your bank account, or via a cheque mailed to the same address where the product(s) were handed over to you.


Reimbursed time frame post quality check:

Refund Type

Time Frame

Refund Voucher

24 hours

Bank Transfer

48 - 72 hours

Cheque Refund

48 - 72 hours

 

What is a Refund Voucher? 
A Refund Voucher is a return instrument of equal worth to the value paid for the product that you have returned.

You can use a Refund Voucher at checkout to discount the amount of the voucher from your next buying. This Refund Voucher can be used on multiple purchases (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is PKR. 0.

A refund voucher is valid for 150 days you need to use your voucher during this period, post which the voucher will expire and cannot be used.


How do I use my Refund Voucher? 
If you have been issued a Refund Voucher, you will receive a discount voucher code through your email.

Please enter this code in the discount code box and click 
"Apply Code" during checkout at payment step. A corresponding deduction will be applied to your total amount. 


 

If my returned product is not validated for refund, how do I get informed? 
If your return is invalid then we will call you to explain the issue and send the product(s) back to you. We will place the delivery of the product(s). Please make sure you are accessible at the corresponded time to accept the product(s) at your doorstep.


I have bought an item on promotion or with a Discount Code. What amount will you refund me? 
For product(s) bought on sale, if a refund is allowed on the sale item, the amount refunded will be the 
exact amount paid for the item, and not its original value.

For example: If you purchased an item on sale for

PKR 1,000 and its original value was PKR 2,000 consequently; we will refund you PKR 1,000 only.

If you bought a product with a Refund voucher, we will refund you the sum of the amount you paid (including the amount of the refund voucher used).